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FAQ's

Have a question? Crystal has the answers.

Check out our most common enquiries here.

  • Is Crystal an Australian owned company?
    Yes. Crystal is an Australian owned company with manufacturing facilities and employees based in Victoria, Australia
  • Are Crystal products covered by a warranty?
    Yes Crystal products are covered by warranty against defects from faulty installation or materials. Please see the attached warranty conditions for more information
  • Do you have any tips for maintaining my Crystal products?
    Yes. You can find useful hints and tips within our product care and maintenance guides
  • What type of glass does Crystal use?
    All Crystal glass is made in accordance with the Australian accredited glazing standards
  • Where can I see the Crystal Product range?
    Please visit the gallery section of our website or alternatively our showroom is available by appointment only.
  • Does Crystal sell spare parts?
    Yes. In order to request a replacement of a spare part please send your request to services@crystalhome.com.au. To help determine whether we have the spare part you require please supply your site address and a photo of the part you require, if possible

Didn't find what you were looking for? Feel free to contact us for assistance

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