FAQ's

Have a question? Crystal has the answers.

Check out our most common enquiries here.

Is Crystal an Australian owned company?


Yes. Crystal is an Australian owned company with manufacturing facilities and employees based in Victoria, Australia




Are Crystal products covered by a warranty?


Yes Crystal products are covered by warranty against defects from faulty installation or materials. Please see the attached warranty conditions for more information




Do you have any tips for maintaining my Crystal products?


Yes. You can find useful hints and tips within our product care and maintenance guides




Does Crystal sell spare parts?


Yes. In order to request a replacement of a spare part please send your request to services@crystalhome.com.au. To help determine whether we have the spare part you require please supply your site address and a photo of the part you require, if possible




What type of glass does Crystal use?


All Crystal glass is made in accordance with the Australian accredited glazing standards




Where can I see the Crystal Product range?


Please visit the gallery section of our website or alternatively our showroom is available by appointment only.





Didn't find what you were looking for? Feel free to contact us for assistance

Crystal Home Concepts

115 Henderson Road, Rowville, VIC, 3178

P: 03 9756 5300

E: services@crystalhome.com.au

 

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Disclaimer

Some of the pictures and videos have been contributed by  the following builders and suppliers; Urbanedge, Latitude 37, Arden Homes Granvue Homes, Henley Homes, Fairhaven Homes, Carlisle Homes, Dennis Family Homes, & Carter Grange, who have given their permission to Crystal Home Concepts Pty Ltd to use them in this website. The contents of this website including photographs and video clips can only be used for non-commercial purposes such as personal use or not-for-profit education.