Question 1

Is Crystal an Australian owned company?

Accepted Answer

Yes. Crystal is an Australian owned company with manufacturing facilities and employees based in Victoria, Australia

Question 2

Are Crystal products covered by a warranty?

Accepted Answer

Yes Crystal products are covered by warranty against defects from faulty installation or materials. Please see the attached warranty conditions for more information

Question 3

Do you have any tips for maintaining my Crystal products?

Accepted Answer

Yes. You can find useful hints and tips within our product care and maintenance guides

Question 4

What type of glass does Crystal use?

Accepted Answer

All Crystal glass is made in accordance with the Australian accredited glazing standards

Question 5

Where can I see the Crystal Product range?

Accepted Answer

Please visit the gallery section of our website or alternatively our showroom is available by appointment only.

Question 6

Does Crystal sell spare parts?

Accepted Answer

Yes.  In order to request a replacement of a spare part please send your request to services@crystalhome.com.au. To help determine whether we have the spare part you require please supply your site address and a photo of the part you require, if possible

FAQ's

Have a question? Crystal has the answers.

Check out our most common enquiries here.

Didn't find what you were looking for? Feel free to contact us for assistance

FAQ's

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Have a question? Crystal has the answers.

Check out our most common enquiries here.

Didn't find what you were looking for? Feel free to contact us for assistance